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Shipping

Your Story by Inicio Albums ships within Australia and internationally. All domestic and international packages will be sent by registered post and will be able to be tracked. Our checkout includes delivery costs for Australia, NZ, US, UK, Singapore, Hong Kong, and Europe. Please contact me if you would like to check the likely timing or cost of delivery for a different country. Shipping costs for up to 4 albums are included in the checkout. Should your order be more, please contact me to arrange a separate quote for delivery.

Please contact us if you have any questions or alternatively, you can email [email protected] 

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Returns Policy

If you are not entirely satisfied with your Inicio Album purchase, you have 28 calendar days to return the item from the date it was received. To be eligible for a return, the item must be unused and in the same condition that it was received in. Your item must be in the original packaging and you must retain your receipt of purchase. Please contact us to arrange should this situation arise. Note that you will be responsible for paying for your own shipping costs for returning your item. However, if your album is incorrect or damaged, Yur Story by Inicio Albums will refund you for your return shipping costs.

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Terms & Conditions

Orders
In order to make an on-line purchase, please register an account with our website.  It is also possible to order by contacting us (contact page/email/phone) and arranging payment by either a direct deposit (bank account or PayID/mobile number) or credit card. Processing of your order will commence once payment has been received. You can choose to pay in 2 or 3 separate instalments. Again, please contact me to arrange this. Note that for our Personalised or Customized Albums, it may not be possible to cancel an order if this process has commenced. 

Prices
All prices are in Australian dollars.  All prices are subject to change without notice.

Payment
The full payment for your order is deducted from your credit card/Paypal account on completion of your order. All purchases made through our website will be processed through the Paypal e-commerce gateway to ensure the security of your personal information. We also accept payment by direct deposit (bank account or PayID/mobile number) and credit card (phone or app). If you would like to pay over 2 or 3 instalments, please contact me (contact page/email/phone) to arrange.

Damage
If you receive any goods in a damaged condition, we may issue you with either a substitute item or a refund for the amount paid, at our discretion if you notify us within 7 days of the delivery date.  We may ask you to provide proof of the damage, as a condition of refund or replacement.